Production & shipping
Our normal production window is 7–10 business days after payment and artwork approval. Production time does not include carrier transit time. If you need caps for an event, contact us before ordering so we can confirm whether your date is achievable.
Shipping charges and available delivery methods are shown at checkout. Confirm your delivery address before submitting your order. Carrier estimates are estimates rather than guaranteed arrival dates. If your package is delayed, damaged, or missing, contact us with your order number so we can help investigate.
Large orders or unavailable blanks may require extra time. We will contact you about any change before proceeding. Rush service or local pickup is available only when specifically confirmed by our shop.
Custom-product return policy
Each patch cap is personalized to the approved design. Once production begins, we cannot accept returns or cancellations for a change of mind, an incorrectly selected cap size or color, or wording approved on the proof.
If we make an error or your cap arrives damaged or defective, contact us promptly with your order number, a description, and photos. We will review the issue and arrange an appropriate repair, replacement, or refund. Please contact us before sending anything back.
For changes or cancellations before production, contact us as soon as possible. We will confirm the order’s status and any available refund before taking action. This policy does not limit any applicable consumer rights.
Artwork & proof approval
The cap price includes a custom engraved leatherette patch, standard design help, and a digital proof. We normally reply to design requests within 1–2 business days.
We email an artwork proof before engraving, including the selected cap, patch shape, material, wording, and placement. Review spelling, numbers, logo details, quantity, color, and size. Reply with approval or requested corrections. We wait for your approval before starting production.
Designer previews are visual guides. Screen colors, leatherette texture, engraving contrast, and the curvature of the finished cap can vary. The shop may recommend adjustments for a clean, readable engraving; we will show any material artwork changes for approval.
Changes requested after approval may affect timing and cost. We confirm any additional charge before proceeding. You must have permission to use artwork or logos that you submit.
Terms of service
TG Hat Co is operated by Thornton Graphics in Caney, Kansas. These terms apply to purchases and design requests made through this store.
Prices are in the currency displayed by the store. Taxes and shipping, where applicable, are shown at checkout. Orders are subject to payment, blank-cap availability, and artwork approval. If an item or price is incorrect or unavailable, we will contact you to resolve it before production; we will not substitute a cap or charge extra without your agreement.
A design request is an inquiry rather than a paid order. Standard design help is included with a custom cap purchase. We confirm your design and order details before you commit.
You are responsible for providing an accurate email, shipping address, and artwork you are authorized to use. We use submitted artwork to fulfill your request or order. We do not publish your logo or project as a testimonial without permission.
Product photos, text, and store designs may not be reused without permission. Checkout and payments are handled by Shopify and the available payment providers. See the store’s privacy policy for information about personal data.
Updated October 2, 2026.
