Terms of service
TG Hat Co Terms of Service
These terms apply to purchases made through tghatco.com. By placing an order, you agree to these terms and our published Return and Refund Policy and Privacy Policy.
Custom orders
Customers are responsible for providing accurate contact information, shipping addresses, quantities, cap selections, patch selections, wording, and artwork. Review your selections carefully before submitting an order.
Product materials are identified in the product listing. Leatherette patches are synthetic materials. Online previews provide a visual guide; screen settings, material texture, and the engraving process can affect appearance. These differences do not excuse defects or mistakes in producing your confirmed order.
Artwork and proofs
You confirm that you own or have permission to use any logos, images, wording, or other artwork submitted. You authorize TG Hat Co
to use that artwork to process your order and provide requested design services. You retain your existing rights to your artwork.
When we provide an artwork proof, review its spelling, layout, dimensions, colors, quantities, and product details before approving it. Approval confirms the details shown. We remain responsible for producing the order according to those approved details.
Payment and order issues
Prices and applicable taxes are shown at checkout. U.S. shipping is
a flat $9.99 per order. Payment is required before production unless we agree otherwise in writing.
If availability, pricing, or another issue prevents us from fulfilling your order as submitted, we will contact you to resolve it or cancel and refund the affected order. Additional charges require your agreement.
Changes and cancellations
Contact us promptly to request an order change or cancellation. Once custom production begins, changes or change-of-mind cancellations
may no longer be possible. This does not remove cancellation or refund rights required by law.
Shipping and returns
Production time and carrier transit time are separate. Refer to the shipping information provided with your order. If we cannot meet the stated shipping timeframe, we will notify you, seek your agreement to a revised timeframe, and provide the option to cancel for a full, prompt refund of unshipped merchandise.
Correctly produced custom items
are not eligible for change-of-mind returns. Report damaged, defective, or incorrect orders within 14 days of delivery through the process described in our Return and Refund Policy.
Contact and consumer rights
For order questions, changes, or problems, contact us at: https://tghatco.com/#contact
Nothing in these terms limits consumer rights required by applicable law. Updated terms apply to future purchases and do not retroactively change an
accepted order.