Shipping policy

TG Hat Co Shipping Policy

Standard custom hat and leatherette patch orders normally ship within 7–10 business days after payment and final artwork approval. Business days are Monday through Friday, excluding holidays.

Production time is separate from shipping transit time. Time spent awaiting customer artwork, proof approval, or requested information can affect when production begins.

Large orders, special requests, or limited cap availability may 
require a different production timeframe. We will confirm any revised timing with you. Contact us before ordering if you need your order for a specific event or arrival date. Rush production and local pickup require confirmation from our shop.

U.S. shipping is a flat $9.99 per order. Available shipping methods are displayed at checkout. Carrier delivery estimates cover transit time and do not include our production time. Tracking information will be provided when available.

Please check your shipping address carefully before submitting your order. Contact us promptly if you need to correct it; changes may no longer be possible after shipment.

If we cannot ship within the stated timeframe, we will notify you, provide an updated shipping estimate, and give you the option to agree to the delay or cancel for a full, prompt refund of unshipped merchandise. If we cannot fulfill your order, we will cancel it and issue the applicable refund.

For a delayed or missing package, contact us with your order number 
so we can investigate and help resolve the issue. Report shipping damage within 14 days of delivery and include photos of the item and packaging. See our Return and Refund Policy for claims and remedies.

Contact: sales@tghatco.com 620-879-2345 https://tghatco.com/#contact

Nothing in this policy limits consumer rights required by applicable law.