Refund policy

TG Hat Co Return and Refund Policy

Our custom engraved hats and leatherette patches are made to your specifications. Correctly produced custom items cannot be returned or exchanged because of a change of mind, including changes to your selected color, size, wording, or artwork.

If your order arrives damaged, defective, or does not match your confirmed order details or an approved proof, please contact us within 14 days of delivery. Include your order number, a description of the problem, and clear photos of the item and any damaged packaging.

We will review your claim and arrange a replacement or refund for confirmed defects, shipping damage, or mistakes made by TG Hat Co. Customer-supplied wording or artwork reproduced correctly does not qualify as a production mistake. Normal wear, misuse, and damage occurring after delivery are not covered.

Contact us before returning an item. If a return is required for an accepted claim, we will provide the return address, instructions, and a prepaid return label. Please mail the item within 14 days of receiving those instructions. We do not charge restocking fees for accepted defect, damage, or production-error claims.

Approved refunds will be issued to the original payment method within 10 business days after approval and receipt of any required return. Refunds for confirmed defects, shipping damage, or our mistakes include the affected item’s purchase price and applicable original shipping charges. Your payment provider may need additional time to post the refund.

This policy and its reporting period do not limit consumer rights required by applicable law.